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宿雾:宿雾太平洋怎样要求免费改签?-RP爆发,竟然还打电话给我确认!改签成功

我的问答中心 我要提问 我要回答发表于:2009-12-14 16:47

突然察觉宿雾太平洋自行更改了航班时间,我菲律宾国内段来回航班都被推迟了。最要命的是影响到我飞回上海的航班了。本来我预留3小时转机时间,现在这样被他一改航班时间,转机时间变成只有1小时1刻钟了。

各位谁能告诉我怎么办,谁有宿雾太平洋email地址或国内联系方式啊,我要跟他们去谈给我免费改签!!!

谢谢

最新情况,在我发了2封EMAIL之后,今早竟然收到菲律宾英文电话,那口音多么华丽。。。
我email里给了2个option,CEBUP的同志竟然非常华丽的答应了要求比较复杂的OPTION 1
还打电话给我最后确认,确认之后立即收到了email确认。。。多么优质的服务啊!!!

附上我的email内容。

Dear Sir or Madam,

We booked your flights on Oct. 14th 09. But I happened to check my booking today; I found out the times of departure are all changed without any previous notice.

Confirmed no. XXXXX

Original: 5J 341 l MANILA-KALIBO l Thursday, Jan 21, 2010 l Depart 1440H Arrive 1555H

5J 342 l KALIBO-MANILA l Tuesday, Jan 26, 2010 l Depart 1615H Arrive 1730H

Now: 5J 341 l MANILA-KALIBO l Thursday, Jan 21, 2010 l Depart 1615H Arrive 1730H

5J 342 l KALIBO-MANILA l Tuesday, Jan 26, 2010 l Depart 1750H Arrive 1905H



The changes can not be accepted totally. Because we booked your another international fights RETURN shanghai – manila.pls check the time of fights as follow,

Confirmed NO. XXXXX

5J 679 l SHANGHAI-MANILA l Thursday, Jan 21, 2010 l Depart 0030H Arrive 0400H

5J 678 l MANILA-SHANGHAI l Tuesday, Jan 26, 2010 l Depart 2020H Arrive 2345H



If appling your new time ( we arrive manila at 1905H to catch our plane departing to Shanghai at 2020H), there will be no enough connecting time for us.

I checked your schedule again and rearrange our travel plan according to your new schedule. So pls help change our booking for us free of charges as follow,

OPTION 1 ( which is preferred) :

l MANILA-KALIBO l Thursday, Jan 21, 2010 l Depart 0710H Arrive 0825H

l KALIBO-MANILA l Tuesday, Jan 26, 2010 l Depart 1210H Arrive 1325H

OPTION 2 ( if you have difficults with OPTION 1, OPTION 2 is the least we can accept):

l MANILA-KALIBO l Thursday, Jan 21, 2010 l Depart 1615H Arrive 1730H ---need no change.

l KALIBO-MANILA l Tuesday, Jan 26, 2010 l Depart 1535H Arrive 1650H



Thank you for your kind support in advance, I am looking forward to you swift reply with good news.

提问者:dailc  提问于:2009-12-14

其他回答(1)

引用  “原帖由 vince_jet 于 2009-12-14 17 发表

理論上,這是他們的錯,雖然最好提前改,沒有渠道的話,就當時要求改咯~~~

是他們改時間在先,你訂完票后又不可能一直關注他們的航班情況,所以按道理哦,只要你改的飛機上有座,他們就該給你改哦... ”
请问jet 大人, 他们还有可能自己把航班改时间呀》??那请问怎么查的呢??

回答者:nichlost  回复时间:2009-12-22

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