宿雾航空机票问题

我在宿雾航空官网定了上海马尼拉往返的特价机票，最后付款收到手机付款短信，显示扣款成功，但是网页却显示这句话We are unable to process your payment and your booking has been cancelled. Kindly book again and pay using a different credit card. Thank you.

直接晕倒，而且status居然显示closed，Confirmation Number是有的

本人也没有收到什么确认邮件，这究竟算不算订票成功啊，求解~~